Frequently Asked Questions
Do you accept insurance?
We are a private-pay counseling practice. However, if you have out-of-network mental health or behavioral health benefits, you may be eligible for reimbursement through your insurance company. After each session and payment, we electronically file our clients’ out-of-network claims on their behalf.
What are your fees?
Our fees are $150 per hour for individual therapy. Contact us for evaluation fees.
Do you offer an initial consultation?
Yes, we offer a free 20-minute video consultation. In the consultation, we answer all your questions and help you find the right therapist to meet your needs.
What is your cancellation policy?
We have a 24-hour cancellation policy. We always work with clients to reschedule appointments whenever possible. If a client is unable to attend a session, we ask them to cancel at least 24 hours beforehand. Otherwise, they are charged a late cancellation/no-show fee of $50.00.
How do clients make appointments and pay their bills?
Clients make appointments and payments electronically, via our HIPPA-compliant online portal. Credit cards are swiped automatically at the end of business on the day of therapy. Clients have access to their therapist’s calendar showing openings for appointments. This process bypasses the hassle typical of making appointments on the phone or in person. Clients can schedule appointments up to 3 months in advance.
How do clients access you for their Telehealth/video appointments?
When a client books an appointment they receive a secure link before the session; no logins, passwords, or hassle is involved.